Likizo Cottages and Resorts (“the Company”) makes information and products available on this website, subject to the following terms and conditions. By accessing this site, you agree to these terms and conditions. If you do not agree with these terms, please do not use the site. The Company reserves the right to change these terms and conditions, and the products, services, prices, and programs mentioned in this site at any time, at its sole discretion, without notice. The Company reserves the right to seek all remedies available by law and in equity for any violation of these terms and conditions. Any rights not expressly granted herein are reserved.
Website Use and Content
a. The content on the Website is provided for general information purposes only and may be subject to change without notice. b. The Company strives to ensure the accuracy of the information on the Website, but makes no warranties or representations regarding its accuracy, completeness, reliability, suitability, or availability. c. The Company reserves the right to modify or discontinue any aspect or feature of the Website at any time without prior notice.
Booking and Reservation
a. The Website allows users to make reservations for rooms and restaurant services (collectively, “Services”). b. By making a reservation through the Website, you acknowledge that you are at least 18 years old or accessing the Website with the permission and supervision of a parent or legal guardian. c. All bookings are subject to availability and confirmation by the Company. The Company reserves the right to reject or cancel any booking at its discretion
Pricing and Payment
a. Prices for the Services listed on the Website are displayed in the local currency and are inclusive of applicable taxes and fees, unless otherwise stated. b. The Company reserves the right to change prices without notice. However, the prices displayed at the time of booking will be honored for the confirmed reservation. c. Payment for the Services must be made in accordance with the Company’s accepted payment methods, as specified on the Website.
Refund and Cancellation Policy
a. Cancellation Policies: • Room Reservations: Guests may cancel their room reservation up to 10 days prior to the scheduled check-in date without incurring any cancellation fees.Cancellations made within 10 days of the scheduled check-in date will result in a cancellation fee equivalent to 70% of the total room reservation cost.No-shows (guests who fail to check-in on the scheduled date without prior notice) will be charged the full amount of the room reservation. • Restaurant Services: For restaurant reservations, guests may cancel or modify their reservation without incurring any cancellation fees up to 2 hours before the scheduled reservation time. Cancellations or modifications made within 2 hours of the scheduled reservation time may result in a cancellation fee equivalent to 50% of the estimated total bill. b. Refund Process: In the event of a cancellation, eligible refunds will be processed according to the following guidelines: – Refunds for cancellations made within the stipulated cancellation period will be processed within 10 business days. – Refunds will be issued in the same form of payment used for the original transaction, unless otherwise agreed upon by the Company and the guest. Refunds for No-Shows: – In the case of no-shows, the Company reserves the right to charge the full amount of the room reservation or any applicable cancellation fee outlined in section 4a. Requests for refunds due to exceptional circumstances or unforeseen emergencies should be communicated to the Company as soon as possible, and the Company will review such requests on a case-by-case basis. c. Modifications and Changes: Room Reservations: – Guests may request modifications to their room reservation, subject to availability and the Company’s approval. Additional charges may apply. – Changes made to the reservation, including room upgrades or extensions, may result in adjustments to the total reservation cost. Any additional charges or refunds will be communicated to the guest.
Restaurant Services: – Guests may request modifications to their restaurant reservations, subject to availability and the Company’s approval. Changes should be communicated at least 1 hour in advance. – The Company will make reasonable efforts to accommodate changes, but cannot guarantee availability for modified reservation requests. d. Force Majeure: In the event of unforeseen circumstances, such as natural disasters, severe weather conditions, government restrictions, or any other force majeure event, the Company reserves the right to modify or cancel reservations without liability. In such cases, the Company will make reasonable efforts to notify guests as soon as possible and provide suitable alternatives or refunds.
Intellectual Property
a. The content, logos, trademarks, and other intellectual property displayed on the Website are the property of the Company or its licensors and are protected by applicable copyright and intellectual property laws. b. You may not use, reproduce, modify, distribute, or display any part of the Website without the Company’s prior written consent.
Limitation of Liability
a. The Company shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to the use or inability to use the Website or the Services. b. The Company does not warrant that the Website or the Services will be error free, uninterrupted, or free of viruses or other harmful components but will do its best to ensure that the site is at optimum operating conditions at all times.
Governing Law and Jurisdiction
a. This Agreement shall be governed by and construed in accordance with the laws of Kenya. b. Any disputes arising out of or relating to this Agreement or the use of the Website shall be subject to the exclusive jurisdiction of the courts located in Kenya.
Modifications to the Agreement
a. The Company reserves the right to modify or update this Agreement at any time without prior notice. b. Your continued use of the Website after any modifications to this Agreement constitutes your acceptance of the modified terms.
